Section 1, log in
Needs to have the same functionality as the present site – this includes the pages behind the log in.
Section 2, Star of the Month
Needs to have the same features and functionality as our present site, ie:
- Display the current Star of the Month – words and image
- We need to be able to upload images and words in the correct format
- Link to past winners
Section 3, general info
At Regent, we recognise the value our casual workers provide in professionally representing us to our clients.
The Reward Club is our way of saying, “Thank You”.
From the moment you commence your casual assignment with Regent Recruitment you begin earning points – 1 point is earned for every hour of work recorded on your timesheet. You can also earn bonus points for referring others to Regent or receiving our regular ‘Star of the Month’ Award.
Your Choice
Over time, the points you earn will accumulate and when you log in to your Reward Club account, you can convert your points into a wide range rewards – you decide!
Select from Sky Diving, X-treme Shark Diving, Retail Vouchers, Remote Control Cars, to Deluxe Massage Packages. Hundreds of rewards to select from... whatever takes your fancy!
More information and answers to your common questions about the program are contained on the following pages. In addition, full Reward Club terms and conditions are available here [INSERT LINK] – we encourage you to read them fully.
Section 4, log in help page
Regent Reward Club – Need Help Logging In?
Your 9-digit candidate number can be found on your weekly pay advices, mailed or emailed to you by Regent's payroll team.
Your password has been sent to you separately and is also included on your pay advice. (Hint – it is made up of the elements of your name).
If you are still having problems logging on after reviewing the details on your latest pay advice, please email Paul Fry at pfry@regentrecruitment.com.au with your full name, phone number, and the details of your current casual assignment with Regent. Once Paul has verified your status as a current Regent casual, he will email your login details to you.
Section 5, Terms & Conditions
Regent Reward Club - Terms & Conditions
Original: June 2005. Last Update: April 2010
This document sets out the terms and conditions under which each Member participates in the Regent Rewards program ("Program").
1. Membership
1.1 Membership is by invitation from Regent Personnel Pty Ltd T/A Regent Recruitment (''Regent Recruitment'') Only casuals and/or contractors and/or employees of Regent Recruitment are eligible to become a member of the Program ("Member"). Upon acceptance of an invitation to become a Member, Regent Recruitment will enrol the Member in the Program and will issue an individual Program account ("Account") and Program password ("Password") to the Member. Each Member must ensure the confidentiality of the Member's Account and Password.
1.2 Regent Recruitment may suspend or terminate a Member's participation in the Program at any time in its absolute discretion and without liability.
1.3 Without limiting the preceding paragraph, if a Member breaches any of the terms or conditions or supplies any misleading information or makes any misrepresentations to Regent Recruitment or a supplier, then Regent Recruitment may, at its sole discretion and without any liability, do one or more of the following:
(a) suspend or terminate the Member's participation in the Program;
(b) reverse or cancel the Member's points or any part thereof; or
(c) cancel or procure that suppliers refuse to honour any Rewards, Discounts or both, that have been claimed by or provided to the Member.
1.4 Regent Recruitment may cancel all or any points that have accrued where a Member's right to participate in the Program is suspended or terminated.
1.5 All Members that cease employment through Regent Recruitment will remain members in the Reward Club program for a period of 12 months after their last day of work recorded on the Regent payroll. After that 12 month period has lapsed, if no further employment with Regent is undertaken, those Members will be cancelled from the program and any remaining accumulated points will be immediately forfeited.
2. Points
2.1 Points will accrue to each Member's Account for each hour worked after commencement of their assignment with Regent, plus bonus points can be earned from the completion of a number of actions described on the Regent Recruitment website (such as job or candidate referrals) - all of which will attract points.
2.2 Regent may also in its absolute discretion, award additional Discretionary Points from time to time as it sees fit.
2.3 Regent Recruitment may apply minimum points redemption in some categories of Rewards as stated on the Rewards website.
2.4 Regent Recruitment may in its absolute discretion, without prior notice to you, retrospectively increase or decrease minimum points required for the redemption of Rewards from time to time, or change the program points structure, resulting in a change to the points balance of an Account.
2.5 Points are not transferable between Members or Accounts.
2.6 Each Member is responsible for ensuring that points are properly credited to his or her Account. If a Member believes that points have not been correctly allocated to the Member's Account, the Member must notify Regent Recruitment within 28 days of the issue of the points appearing on the Member's Account. Regent Recruitment will be the final arbiter in any points dispute.
2.7 There is a set point limit per member ("Point limit"), currently set at 8,000 points (raised from 5,000 points in January 2009). Regent Recruitment reserves the right to vary the point limit from time to time as it sees fit. Regent Recruitment also reserves the right to issue bonus points to a value greater than the point limit, however once a member has earned up to or over the point limit, no additional points will be added to the Member's account until that Member has redeemed Rewards to bring the account balance under the point limit.
3. Claiming Rewards
3.1 The program applies only to the Rewards displayed on the Rewards website ("Rewards"). Regent Recruitment may vary those Rewards from time to time at its absolute discretion.
3.2 The terms and conditions applicable to a Reward claim will be those in force at the time the Reward is claimed.
3.3 The procedure for claiming the Rewards displayed on the Rewards website is set out on that website. Regent Recruitment may change the claim procedures at any time.
3.4 All Rewards are subject to availability. Regent Recruitment is not liable for any Reward not being available for any reason whatsoever. Where an item displayed is not available, Regent Recruitment reserves the right to substitute a Reward which Regent Recruitment, in its absolute discretion, considers equivalent.
3.5 No claims for Rewards are confirmed until processed and points balances verified by Regent Recruitment.
3.6 The Member must claim rewards personally.
3.7 Rewards cannot be claimed jointly or by pooling points with another Member or other Members.
3.8 A request or claim for a Reward cannot be altered or revoked by a Member once made.
3.9 Upon redeeming a Reward, the Member releases Regent Recruitment from any liability in respect of the redemption or use of the Reward.
3.10 Redemption of all Rewards by Members is subject to the terms and conditions of each Reward supplier. All Members must read and agree to the supplier's terms and conditions (displayed on the Rewards website)] at the point of redemption of each Reward.
4. Claiming Bonus Points for Referrals
Job referrals
4.1 Any permanent placement with a referred client must exceed the 3-month probationary period before payment of bonus points is made.
4.2 Any casual placement with a referred client must result in a minimum duration of 4 weeks before bonus points may be paid.
4.3 The referred client must consent to their details being passed on to Regent Recruitment.
Candidate referrals
4.4 The referred person cannot be already part of the Regent Recruitment database. If this occurs, payment of bonus points will be refused.
4.5 Candidates can only be referred once.
4.6 The referred person must consent to their details being passed on to Regent Recruitment.
4.7 Regent must place the referred person into a role for a minimum duration of 4 weeks for a casual role before bonus points may be paid.
4.8 Placement of the referred person into a permanent role must exceed the 3-month probationary period before bonus points may be paid.
General
4.9 The referring Member is required to monitor the referral and to contact Regent Recruitment to claim their reward bonus points upon fulfilment of referral requirements according to these terms and conditions.
4.10 The referral is valid for a period of six months from the date Regent Recruitment receives details of the referred job or referred candidate.
5. Delivery of Rewards
5.1 Processing and delivery of Rewards may take up to 10 weeks. Regent Recruitment is unable to warrant delivery times or dates for Rewards.
5.2 If a Reward arrives damaged, a Member must notify the specified supplier of that specific reward within 5 days of receipt providing full details of the defect including the name of the carrier.
6. Cancellation of Program
6.1 The Program applies only to the Rewards displayed on the Rewards website. Regent Recruitment may vary those Rewards and their point values from time to time at its absolute discretion.
6.2 Regent Recruitment may cancel the Program at any time by written notice to Members ("Cancellation Notice").
6.3 If the Program is cancelled, a Member has 3 months from the date of the Cancellation Notice to redeem points for Rewards after which time the points are forfeited and cannot be redeemed.
7 Discounts
7.1 All program Discounts, as listed on the 'Discounts' page of the rewards website, are provided by third party suppliers and Regent Recruitment disclaims any liability resulting from the redemption of any program discount by members.
7.2 All details of Discounts displayed on the Rewards website are based on information provided by third party suppliers and Regent Recruitment expressly disclaims any responsibility and liability for any inaccuracy contained in it.
7.3 Except as provided in any law which cannot lawfully be excluded or modified by agreement, Regent Recruitment gives no warranty, express or implied, with respect to any Discount, including the merchantability or quality of Discounts or their suitability for any purpose. If a Member has any complaints or queries in relation to a Discount, the Member should contact the supplier of the Discount.
8 Disclaimer
8.1 Regent Recruitment is not liable for taxation that is imposed on a Member in relation to Rewards.
8.2 Except as provided by any law which cannot lawfully be excluded or modified by agreement, the Member acknowledges that Regent Recruitment is not liable, including for negligent acts and omissions, in relation to:
(a) any breach of these terms and conditions by Members;
(b) the Rewards supplied,
(c) death, injury or consequential loss or damage arising from the supply or use of a Reward;
(d) any failure, delay or inability to provide a Reward to a Member; or
(e) information provided by third parties, including Reward suppliers
(f) any delay in the supply or non-availability of a Reward.
8.3 All details of Rewards displayed on the Rewards website are based on information provided by third party suppliers and Regent Recruitment expressly disclaims any responsibility and liability for any inaccuracy contained in it.
8.4 Except as provided by any law which cannot lawfully be excluded or modified by agreement, Regent Recruitment gives no warranty, express or implied, with respect to any Reward, including the merchantability or quality of Rewards or their suitability for any purpose. If a Member has any complaints or queries in relation to a Reward, the Member should contact the supplier of the Reward.
8.5 Any liability Regent Recruitment has which cannot be excluded due to the operation of law is limited, where permitted by law, to supplying the point(s) or Reward(s) again or paying the cost of supplying the Reward, at Regent Recruitment's option.
8.6 Suppliers do not have any authority, express or implied, to make any representation, warranty or statement on behalf of Regent Recruitment and Regent Recruitment accepts no liability in respect of such representations, warranties or statements.
9 General
9.1 Participation in the Program by a Member is deemed to be acceptance of all terms and conditions in this document and on the Regent Recruitment Rewards website. Regent Recruitment reserves the right to vary these terms and conditions from time to time at its sole discretion.
9.2 All Rewards displayed on the Regent Recruitment website are subject to availability.
9.3 Regent Recruitment co-ordinates the Program. All enquiries and/or matters of dispute which cannot be resolved with a supplier should initially be directed to Regent Recruitment's 'Rewards Program Co-ordinator' by telephoning 03 8646 9150.
9.4 In the case of any dispute and/or any matters pertaining to the Program, the decision of Regent Recruitment is final.
9.5 Points are not property, have no cash or monetary value and are not redeemable for cash.
9.6 These terms and conditions are effective as at the date of publication and may be amended from time to time. Members should refer to the Reward Club website for the current terms and conditions.
9.7 This promotion is run by Regent Personnel Pty Ltd T/A Regent Recruitment and all parties and the law in force in the state of Victoria governs the transactions contemplated by this promotion.
10 Privacy Act
10.1 The collection of any private information of a Member ("Private Information") will be used by Regent Recruitment solely for the purpose of the Program.
10.2 Private Information will not be disclosed by Regent Recruitment to any person other than as reasonably required for the purposes of the Program, or as required by law.
10.3 A Member may view his or her Private Information at any time by accessing the Rewards website using his or her Account and Password details.
10.4 Regent Recruitment may send special offers to Members from time to time using Private Information. However, if a Member does not wish to receive offers, the Member may contact Regent to remove that Member's name from any reward program mailing list.
10.5 Regent Recruitment may place a photograph of any Member with other personal information about the Member (including name, the number of points accrued and the reward chosen) on its website for the purpose of marketing the Program.
Section 5, FAQ
Regent Reward Club – Your Questions Answered.
Q). What is Regent Reward Club?
A). Regent Reward Club is Regent Recruitment’s reward program designed specifically to recognise and reward Regent’s Casuals. Members of the club can accumulate points that can be redeemed for a wide range of quality merchandise, unique experiences, or gift vouchers. A range of other discounts offered by various Australian retailers is also available to members. Reward Club is simply Regent’s way of thanking our casuals for their efforts and rewarding them for their hard work.
Q). How do I join Regent Reward Club?
A). All casuals automatically become members of the Reward Club when their details are first entered on the Regent Recruitment payroll system. A Reward Club account is created for each member.
Q). How much does Regent Reward Club cost?
A). There are no membership fees or hidden catches. Membership is and always will be 100% free.
Q). How do I accumulate points?
A). There are two main ways to accumulate points:
1. Standard Points – For every hour you work on a Regent assignment you will be awarded one point. So, by working one 37.5 hour week you will earn 37.5 points, for a 12 week assignment you will earn 450 points and for a 12 month assignment you will earn 1,800 points (based on a 48 week working year).
2. Bonus Points – Regent will also award bonus points to individual members for behaviours such as:
(a) Referring a Friend to Regent that Regent place into a new role (with a minimum duration of 4 weeks for a casual role/completion of 3-month probationary period for a permanent role) – bonus currently set at 825 points.
(b) Referring a New Job to Regent that Regent fill (with a minimum duration of 4 weeks/ completion of 3-month probationary period for a permanent role) – bonus currently set at 1,650 points.
(c) ‘Star of the Month’ Award – on a regular basis, Regent will award ‘Star of the Month’ Awards to any casual worker(s) that either Regent OR Regent’s clients have highlighted as having excelled or having gone above and beyond the call of duty. Regent conducts regular client surveys and face-to-face client visits to collect this information. Star Casuals are currently awarded 1,750 points. An award is typically presented each month and winners are featured on the Reward Club website.
(d) Discretionary Points – Issued periodically to any casual judged to be an outstanding contributor by Regent’s Management team and in conjunction with site-specific programmes.
Q). How will I keep track of my accumulated points?
A). Members can check their balance by viewing their account online at www.regentrecruitment.com.au/rewardclub.htm
Q). Do Points expire?
A). Yes – but only if you haven’t worked on assignment for Regent for a period of 12 months or longer. If you leave a Regent assignment, and come back to Regent to commence a new assignment within the next 12 months, you can continue adding to the points account balance you had before your last assignment ended.
Q). Is there a point limit?
A). Yes – a point limit is currently set at 8,000 points per member. Once you reach the 8,000 point level you will have to redeem some of your points to take your account balance below 8,000 points. This will then enable you to continue earning more points. The Reward Club website will NB: A complete copy of the Reward Club Terms & Conditions can be found on the Reward Club website.
Regent Reward Club – Your Questions Answered.
warn you when you are within 20% of reaching the points limit, but ultimately the onus is on you to continually monitor your point balance.
Q). What can I redeem my points for?
A). You can redeem your points for a wide range of products, unique ‘experiences’ (such as hot air balloon rides or Horseback Winery Tours) and gift vouchers from a range of major retailers.
Q). Who supplies the rewards?
All program rewards are supplied by a range of specialist retailers and merchandisers who are all partners of a reward program called ‘Cloud 9 Rewards’. Regent has engaged Cloud 9 Rewards to run and manage the Regent Reward Club program on its behalf.
Q). What happens if I have a query about my Points balance?
A). You can check your Reward Points balance online by logging onto www.regentrecruitment.com.au/rewardclub.htm. If you have any questions about your points balance, please use the online contact form on the Reward Club website to submit your query.
Q). When will my Points earned appear on my online account?
A). Points will be updated once every week, typically on a Friday covering the prior week’s work.
Q). How can I check which Rewards are currently available?
A). Current Reward choices are available at www.regentrecruitment.com.au/rewardclub.htm. Please note that all Rewards are subject to supplier availability.
Q). How can I redeem Rewards?
A). You can redeem Rewards by visiting www.regentrecruitment.com.au/rewardclub.htm. Redeeming rewards is a simple matter of selecting your desired reward, pressing the ‘redeem’ button, and entering your required delivery details.
Q). Points aside, how else can I benefit from Reward Club?
A). A range of special discounts have been negotiated for all club members, and are available for redemption as often as you like. Simply visit the ‘Discounts’ page of the Reward Club website and follow the instructions relating to the redemption of each special offer.
Q). Can I pool points with other Members?
A). No. Regent Reward Club is a rewards program for individuals. Points cannot be swapped, sold or pooled.
Q). Can I share points with my spouse?
A). Your points can not be shared, however what you elect to do with your reward once it arrives to your specified delivery address is entirely your choice.
Q). Are there any additional delivery or handling fees?
A). No. Delivery and handling fees are included in the points value listed for each reward.
Q). Can I refer my friends to the program?
A). Yes Please! Any friend you refer to us and that gains employment through Regent will automatically be enrolled in the program, plus you will receive 825 bonus points for your efforts.
Q). Who can answer any questions or listen to my feedback?
A). If, after studying this FAQ information and visiting the rewards website, you still have questions about the program please call Regent Recruitment on ph (03) 8646 9150 and ask for the ‘Reward Club Co-ordinator’. Alternatively, there are feedback and contact forms available on the Reward Club website.
Section 6, links
Previous Star of the Month winners
Log in
All links and tabs behind the log in. The tabs are: Home, Rewards, News, Discounts and Contact Us.
NB the current FAQ section on this part of the site links to an out of date FAQ document – delete this and add an FAQ link that doesn’t require logging in.
Terms and conditions