At Regent, we take pride in our reputation for a customer service culture rather than a sales culture. We seek a true partnership rather than transactional and opportunistic business.
This reputation stems from our fundamental belief that a service culture makes good business sense and results in improved satisfaction for all stakeholders – clients, candidates and Regent’s staff alike. Our approach to business is driven from the top by our Director and Senior Managers, and understood and embraced by all our employees.
So what does this mean for you? Here’s what some of our clients and candidates have told us:
“Regent provide:
- excellent customer service to us and applicants applying to the positions;
- effective management of the complete process;
- realistic timelines and ensure they meet timelines;
- information at each stage of the process;
- close liaison with us to determine if a previous employee should progress to the next phase of the process;
- flexibility in testing applicants;
- detailed reports with ratings for each applicant;
- advice to successful applicants;
- feedback to unsuccessful applicants”
“And thank you for your support in providing [name withheld] on contract for the contract term. Her contribution has been valuable and appreciated, and when taken together with [names withheld], illustrates the quality of people that Regent has been able to provide to my team at a very busy time for us.”
“Just a short note to say thank you very much for your and Regent’s help and support in my 18 month casual period with Regent. I appreciate everything you and the agency have done and how smooth and professional the agency was with my time spent at [the] Council, and the transition from casual to full time. The time spent with Regent Recruitment was most enjoyable.”
“I would sincerely like to thank you for the opportunity to work here. You in particular have been so flexible with me and have done everything possible to make my work enjoyable. I would happily recommend any of my friends to work for Regent Recruitment as you have been so wonderful.”