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 Issue
Twenty Nine: June 2010 -
Managing Difficult People
Overview:
Whilst
the number of 'problem employees' in any organisation may be relatively
small, they can often divert a disproportionate amount of management's
attention away from those activities that add the most value to
the business. This article discusses a number of practical measures
to help Management to effectively deal with difficult employees.
View
Article
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Issue Twenty Eight: March
2010 -
Providing Feedback With
Impact
Overview:
You
can ensure your feedback has the desired impact by the manner
and approach you use to deliver it. The 10 commandments outlined
in the following article will not only improve the effectiveness
of the feedback you give, but also help to greatly assist your
persuasiveness when dealing with staff or peers. View
Article
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Issue Twenty Seven: Dec 2009
- Are
your managers interview ready?
Overview: When
was the last time your managers conducted interviews? If they
don't interview often, or if it's been a while, you'll need to
refresh their skills to ensure they interview effectively and
attract the best candidates.
View
Article
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Issue Twenty Six: Oct 2009 -
Hire For Attitude, Train
For Skills
Overview: It's
a straightforward concept: hire the right people and build a better
- and more profitable - organisation. And while many companies
still hire on skills and experience, a growing number of organisations
are hiring for attitude. They know you can teach job skills, but
the right attitude can make the difference between a star performer
and an average hire ... View
Article
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Issue Twenty Five: August
2009 -
Reference & Background
Checks
Overview: This
article examines the importance of employers having proper reference checking
processes and procedures in place and to maximise the opportunity of hiring people
who will enhance their business and to minimise the chances of a 'problem hire'
... View Article
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Issue Twenty Four: May 2009
- Does
Money Motivate?
Overview: What
role does money play in motivating your staff? Is it the only thing that motivates
or do other factors such as accolades, holidays, gifts or an office with a view
play a role? Perhaps internal motivators work better such as personal pride, verbal
recognition or their love of the work itself. The following article discusses
the link between money and motivation ... View
Article
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Issue Twenty Three: March
2009 - Taking
Care of Baby Can Be Good for Business
Overview: Work-life
balance has become a front-line issue for companies in the effort to retain a
highly skilled workforce. This article outlines the current state of play and
offers principles for HR leaders to consider when initiating or further developing
their work-life balance policies... View
Article
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Issue Twenty Two: Dec 2008
- Staff
Exit Interviews - The Trend Towards Centralisation
Overview: This
article discusses the merits of a centralised staff exit interview survey process.
Exit Interview surveys are a crucial tactic for any company serious about understanding
the reasons behind unwanted departures and retaining their existing staff. A centralised
Exit Interview survey process can help remove interviewer bias, improve consistency
and deliver a centralised reporting platform ... View
Article
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Issue Twenty One: Sept 2008
- How
well are you listening? Moving beyond the employee suggestion
box
Overview: The
pitfalls of an ill-conceived employee suggestion program are many and most frequently
avoidable. A carefully constructed employee suggestion program that is launched
with organisational commitment, clarity and ongoing communication can positively
impact both your bottom line and your employee motivation and enthusiasm. An ill-conceived,
hastily launched and poorly communicated employee suggestion program can turn
people off, generate ill will and cynicism, and ultimately reduce motivation....
View Article
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Issue Twenty: July 2008 - Ten
Tips for Gaining Greater Respect From Your Employees
Overview: Looking
for some practical advice about how to gain greater respect from staff members?
Then read on .... View Article
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Issue Nineteen: June 2008 - Seven
Key Trends in Employee Training
Overview: As
unemployment continues to remain at record low levels, the Australian workforce
is becoming more mobile and more demanding. Organisations with ever tighter training
budgets increasingly require accountability and measurable impact from their training
investment. So what are the latest innovations in training design, measurement
and delivery - and what can we apply to our own training practices? View
Article
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Issue Eighteen: March 2008 - What
Makes People Follow: Insights into Inspirational Leadership
Overview: In
these times of "empowered" followers, executives who look beyond the
most obvious qualities of leadership will find surprising characteristics that
truly inspirational leaders share.
View
Article
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Issue Seventeen: Dec 2007 - Making
Performance Appraisals Work
Overview:
Managers
often dread performance appraisals like the plague, but - done correctly - they
can actually be enjoyable and productive for both parties. View
Article
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Issue Sixteen: Sept 2007 - Successful
Succession Planning
Overview:
Succession
planning helps your organisation to identify its most talented employees and provide
education and guidance to develop them for bigger and brighter things. Succession
planning enables organisations to "build bench strength" by identifying
the roles existing staff could fill in the future, and then providing them with
the resources to step-up to these roles. This article discusses best practice
in succession planning. View Article
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Issue Fifteen: July 2007 - Improving
Your Staff Retention Practices
Overview: Holding
on to your star performers is only one aspect of effective retention planning.
The questions in this article are designed to help guide you towards retention
practices that are truly profitable for your business.
View Article
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Issue Fourteen: April 2007 -
You hired me... Now what? The Importance
Of The Orientation Process
Overview: Research
suggests that employees who have gone through an orientation process that is more
than the usual paper-processing exercise feel better connected to corporate strategy
and to company culture. This translates years later into increased employee loyalty
to an organisation this reducing the cost of staff turnover. This
article examines the benefits of a well-constructed induction and orientation
process and provides practical examples you can implement within your own organisation.
View Article
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Issue Thirteen: Feb 2007 - The
Link Between Great Customer Service And Superiour Business Performance
Overview: Customers
are fickle...your bottom line is only as secure as your last customer service
interaction. Recent research suggests that happy and well-trained customer service
staff operating in customer-centric business cultures results in superior bottom
line performance. This is a sustainable competitive advantage and can be gained
by adopting a competency-based hiring and training methodology to identify customer
service champions … and chumps. View
Article
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Issue Twelve: Dec 2006 - Using
Character-based Hiring To Your Advantage
Overview: With
organisations becoming more team-structured and work more project-based, compatible
personality traits and good people skills are increasingly essential for workplace
harmony. This article discusses how character-based hiring can help generate a
significant bottom line return..View
Article
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Issue Eleven: Sept 2006 - Ten
Tips for Team Building: How to Build Successful Work Teams
Overview:
While
'teaming' as a concept has been strongly promoted since the mid 1990s, many organisations
still struggle to create teams that can consistently deliver outstanding results
while under intense pressure. This article contains ten tips that can be used
as a checklist to help assemble an effective project team..View
Article
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Issue Ten: July 2006 - Beware
Of The Hidden Costs Of Staff Turnover
Overview: Research
shows nearly 25 per cent of Australian employees will change jobs in a typical
year. And when you consider staff turnover costs are up to 150 per cent of a person's
annual salary it's obvious why staff retention is quickly becoming a burning management
priority. This article discusses the hidden costs of staff turnover and suggests
a number of practical measures to help improve staff retention and motivation..View
Article
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Issue Nine: May 2006 - The
Right Rewards
Overview:
As competition for qualified
employees increases and employee tenure decreases, understanding what motivates
and incentivises staff is becoming increasingly important..View
Article
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Issue Eight: Feb 2006 - How
to Retain Your Best Employees
Overview: How
well equipped is your organisation to retain its top talent? While the cost of
replacing high performing staff members is considerable, many organisations put
too little effort into developing a retention system that positions their company
as a great place to work. Indeed, an industry benchmarked salary and benefits
package is only part of the equation. This article offers guidelines for establishing
industry leading retention practices..View
Article
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Issue Seven: Summer 2005 - Proving
the Bottom-Line Impact of the Human Resource Function
Overview:
Do you quail and quake when
your CEO demands proof that your new and innovative HR practices help the bottom
line? Fear not - this article discusses the clear links between HR performance
and company success..View
Article
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Issue Six: Winter 2005 - What
to Look for in an Effective Leader
Overview: Everyone
agrees that businesses require effective leaders, but identifying the necessary
traits and skills of effective leaders may not be simple. This article seeks to
identify the proven qualities of effective leaders, probe the impact of effective
leadership on bottom line performance, and discuss strategies to identify who
your future leadership 'stars' may be..View
Article
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Issue Five: Winter 2005 - Work/Life
Balance: Realising the Potential, Delivering on the Promise
Overview:
Ideally, work/life balance
programs support diversity and are effective recruitment and retention tools.
Trouble is, many companies don't deliver..View
Article
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Issue Four: Autumn 2005 - Recognising
the Unsung Heroes.
Overview: Traditional
staff reward programs have their place, but it's the phone calls from the CEO
and the flowers that arrive for no reason that help set them apart.
View Article
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Issue Three: Summer 2005 - Coaching
Employees to Better Productivity.
Overview: High
productivity is key to business success. So how do you improve productivity? Try
engaging a coach for your employees. View
Article
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Issue Two: Summer 2004 - Workforce
Stress - How to Promote A More Healthy And Productive Work Environment.
Overview: Workplace
stress is a very real and growing problem for both Australian employees and
employers. The cost of workplace stress to employers is very clear (lost productivity,
higher absenteeism, greater staff turnover, etc) and the cost to employees is
equally frightening (over eating, binge drinking, low self esteem, etc). This
article discusses the issue of workplace stress in detail and examines a number
of practical measures that both individuals and corporations can take to reduce
work-related stress levels. View
Article
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Issue One: Spring 2004 - Top
Ten Reasons Why People Quit Their Jobs.
Overview: There
are many reasons why good employees quit and most of them are preventable. Here
are the top ten reasons why people leave jobs and practical measures you can take
to help ensure they don't occur within your company. View
Article
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