.......

Bill has been part of the VicRoads Sunshine Registration and Licensing (R&L) team since September 2008. He is a very diligent and valued member of the VicRoads/Regent team and consistently performs to a very high standard.

His manager and team leaders often comment on his work ethic and positive approach: "Bill is well mannered, very polite and is always willing to assist. Bill completes all tasks with a 'can do' attitude. There have been instances where management have walked past the counter and customers have complimented Bill on how efficient and polite he was. He sets a good example for all."

During 2009, Bill's efforts were formally acknowledged twice by VicRoads, when he received management nominations for the VicRoads Sunshine staff-achievement award.

Keep up the good work Bill!

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Our December star, Lyn Beasy, works as a Home and Community Care (HACC) Intake Officer with the Nillumbik Shire Council in Victoria. She has been with Regent since 2007 and has worked at Nillumbik for over a year.

As well as having a fantastic work record, Lyn has an excellent reputation at an Aged Care nursing home, where she works regular shifts. She spent Christmas Day there, as some of the residents don’t have any family to visit them. Lyn enjoys working with older members of the community, and sees her work as an opportunity to stay in touch with their needs.

Congratulations Lyn, you thoroughly deserve the December Star of the Month award!

.......

Our November star is Deepak Gyawali, who is the ‘2IC’ of Outbound Call Centres at NRMA Motoring & Services in New South Wales. Deepak’s manager nominated him because of his commitment, drive and leadership. We consistently receive feedback highlighting Deepak’s strong understanding of the NRMA team – he shows a clear understanding of his relationship with our client (NRMA) and Regent as a whole.

Congratulations Deepak! Your Star of the Month award and bonus points are thoroughly deserved!

.......

Maurene is a consistent performer and thoroughly deserves her award. In her Admin role at Telstra, in the city of Ballarat in regional Victoria, Maurene is highly regarded by her Team Leader and colleagues. She is held in equal esteem at Regent.

Congratulations Maurene, we appreciate your efforts! Enjoy your bonus points!

.......

Linda has been part of the VicRoads Kew call-centre team since July 2008 and has brought an abundance of enthusiasm and energy to the role. She is a well-liked and valued team member, and a worthy recipient of this month’s award. She receives positive feedback from her manager and team leader who commented on Linda’s work ethic, enthusiasm and friendly manner:

“Linda's doing extremely well with the major skillset she's just picked up – she’s a quick learner. She's a great motivator in terms of getting the team involved in theme days and has a great positive vibe about her.”

Congratulations Linda, you are a star!

.......

Mary works as a Personal Assistant in the Legal Services area at Telstra. She is highly valued by her supervisor and colleagues, and recently won a Telstra award for her great work. She has received exceptional feedback from her supervisor, who commented on her work ethic, enthusiasm and friendly manner:

“Mary is a fabulous addition to the teams and our area. She is very organised and always showing initiative, and is always looking at new ways of doing things. She is able to pick up new systems and processes quickly, and is not afraid to ask questions or for help if she is unsure. She is always willing to help and completes tasks quite quickly. The cheerful and friendly way that Mary goes about her job makes her a pleasure to have around the office.”

Well done Mary, your Star of the Month award is thoroughly deserved. We appreciate your valuable contribution at Telstra and the way you represent Regent.

.......

Our Star of the Month for July is Jennifer Abraham, who works as a Call Centre Operator with Centrelink. Jennifer met all her KPIs during the month, and received a special compliment from one of Centrelink’s customers for her care and attention. Her manager says:

“Jennifer is always positive. She’s a team player, even providing a morning tea to enhance the work environment of her peers. She is an asset to our organisation.”

Well done Jennifer; thanks for your great attitude and all your fantastic work.

.......

Tess has been working with Regent Recruitment for Centrelink in Hobart since March 2009. Tess is a standout, displaying a fantastic attitude towards her work, and always going that extra mile to make the customer happy. Her happy disposition and professional, yet friendly telephone manner make her a great point of contact for Centrelink’s clients.

Congratulations Tess, we really appreciate all your hard work and commitment.

.......

Eileen has been with Regent since February 2007, when she started in the Canberra Connect Call Centre. She has been doing a great job there, as the testaments from Canberra Connect show:

“Eileen joined Canberra Connect as part of an information line for one of our clients. She has proven to be flexible, efficient, and knowledgeable. A valuable member of the Managed Services Team, Eileen can be counted on to cover a shift whenever we are short staffed, and will happily work with any group. She has a friendly, effervescent personality, and is a real asset to the team.”

“Eileen is an extremely valuable person to have on board as she is so adaptable to change, which is important for us as our contact centre is very dynamic in its needs!”

Congratulations Eileen, and thank you for doing such a fantastic job. Regent Canberra is proud to have you as part of its team!

.......

This month’s ‘Star Temp’ Award has been won by Ewa Weinzieher, from the Workflow Deployment area of Telstra’s TN&S Service Delivery group.

Ewa has a well-earned reputation for being a hard worker who always gives 100%. Ewa’s Team Leader spoke highly of her achievements in the Review Team:

“She just puts her head down and keeps ploughing through the work. Ewa is very flexible and has never said no when I ask if she can stay back later than her finish time, or if she can come in earlier. She recently stepped up to be trained in scheduling, and now assists our team covering lunch breaks.”

Congratulations Ewa! Well done, and enjoy your bonus points.

.......

Wendy Ash began with the City of Glen Eira in early 2009, working as a Personal Carer for six weeks while one of their permanent staff was on annual leave. Wendy’s professional manner, work ethic and quality of work were clearly appreciated by her manager:

“We received a lot of positive feedback from clients who were very happy with her work skills and her approach. We have again required back fill for staff on leave and asked for Wendy specifically due to the qualities mentioned above. Already we have once again had positive feedback from clients praising her work. Wendy does a great job and is a very reliable worker.”

Congratulations Wendy! Thank you for taking such great care of your clients, and enjoy your bonus points.

.......

Vamshi is an experienced Outbound Sales Consultant and Customer Service rep. He commenced temping through Regent Recruitment in October 2008 and has been working for BMS Telecorp in their Call Centre ever since.

An outstanding team player and valued employee at BMS, Vamshi is reliable, committed, self motivated and has an excellent overall work ethic. He is a talented Sales Consultant and always approaches his customers and colleagues in a positive and friendly manner.

Congratulations Vamshi - and enjoy your bonus reward points!

.......

Dean has come a long way since starting at Canberra Connect’s Call Centre in October 2007. He recently moved up to a Branch Training Officer role and, in mid-February, is starting as the acting Team Leader! Canberra Connect is extremely happy with Dean’s performance:

“Dean has been of immense value to Canberra Connect since he joined the team and has really come to the fore in recent times. He has taken on responsibility for ensuring that exceptional levels of customer service are maintained across a specialised line of business. His performance in this role has led to his involvement in developing training presentations for the team, and opportunities to act in higher positions such as Branch Training Officer and (shortly) Canberra Connect Core Team, Team Leader.

“He is energetic, enthusiastic, innovative, personable, flexible around the needs of our workplace and always very approachable – a real asset to our team!”

Fantastic work Dean, congratulations and thank you for doing Regent Canberra proud!

Annemaree Dick has been working as a temp for Regent since 2006. She is an integral and valued member of the team at Telstra in Launceston and continually demonstrates a positive attitude within the extremely busy work environment.

Here’s what one of her supervisors had to say about her:

“I just want to commend Annemaree to you. She has done an amazing job this week with the early starts, message banks, Connect and the Survey. Her team work is outstanding, and when she comes back from a break, she always checks to see if I need her on the phones or whether she should continue with the job she was doing”.

Well done Annemaree, you are a positive role model within the call centre, and your hard work and consistency is appreciated by both Regent and Telstra.

Joy Nicolas started with Regent when she commenced an assignment for the City of Moreland in February as a Personal Carer. From my first meeting with Joy, I was impressed by the sincere manner in which she spoke about her interest in helping and supporting others. Joy has assisted her family to a degree that would not be expected of such a young person and she has certainly transferred her care and attention to the elderly residents she takes care of on behalf of the City of Moreland.

Since working with Regent, Joy has been a reliable and committed worker, always kept in touch and asked for help when needed. She understands the consequences for her elderly clients if she is not able to be at work, so is very reliable. I consider this award a very small gesture to thank Joy for her wonderful efforts to bring comfort to her elderly clients and the considerate and courteous manner in which she interacts with the staff at the City of Moreland and at Regent.

Thank you very much Joy, we really appreciate your efforts!

Dinusha works at Telstra - Deployment Control in Glen Waverly and has been an excellent employee of Regent for almost 12 months.

He has been nominated consistently throughout the year for Reward and Recognition. He consistently exceeds our expectations and has done extremely well in all aspects of his work.

Dinusha’s Team Managers have provided some commendable feedback which you can read below:

* “I would like to recommend Dinusha for R&R. Since the beginning of this project, Dinusha has been incredible.”

* “He is always professional, no matter how stressful the situation is. He is always extremely helpful and is always flexible and conscientious.”

* “He proactively identifies issues and assists in the resolution.”

* “Dinusha should be commended for working through high expectations during our weekend cutover and also being flexible to get the job done”.

Congratulations Dinusha and thank you for all your hard work and dedication.

You can see Dinusha (above, right) being awarded his TEMP of MONTH certificate!

Deb Saha has been employed with Regent in the Telstra Bigpond Credit Management department since April 2008.

Here’s what the company had to say about her:

“In this short period of time Deb has shown a professional attitude towards her learning and development to fulfill her position and meet all targets effectively and affectively. Deb has managed to meet ALL her targets since April and continues to progress with enthusiasm and team spirit. Deb is always looking for ways to help the team and is an active team member who contributes in team meetings and discussions.

If Deb has an appointment, she always pre-schedules and ensures that she adheres to Regent's and Telstra's business requirements.

Deb shows great customer focus, and is always able to negotiate in most cases a win/win situation for the customer and for the business. These skills are a tribute to Deb and we are glad that she has chosen Telstra for her employment as she is an asset to our team and business.”

Well done Deb, and enjoy your bonus points!

Satinder joined Regent after starting with the TAMS Fleet Management Team on a Government Initiative program.

Since becoming a Regent employee, we have consistently received excellent feedback about Satinder’s exceptional work performance from his managers, co-workers and customers. Satinder displays a positive approach to all tasks and shows strong initiative in not only achieving but exceeding customer satisfaction.

Regent is extremely happy to be associated with such a fine employee and congratulate him on becoming May’s TEMP OF THE MONTH.

Ross joined Regent on the 25/06/07 and in this time he has consistently met targets. He involves himself in team activities and has gone outside his role at times by completing tasks such as team meeting minutes. He is always ready to help out a colleague and never hesitates to assist where he can. Ross has been working at the Geelong Centre for 10 months and has not had any UPA! He is an important and popular member of our team.

Congratulations Ross! Enjoy your bonus points!

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This month’s Star Temp is Kantilal Daga.

He's been working as a temp for Regent since 10/2006 and is currently working as an administrative officer at VicRoads Kew in the Registration and licensing department.

Kantilal is an extremely hard worker and very motivated. Another staff member commented that he is extremely proud to have Kantilal working in their department as he is very helpful and does an excellent job in training departmental staff.

Congratulations Kantilal. Thank you for your motivation and your dedication at VicRoads. Enjoy your bonus points!

Regent is proud to have a team of healthcare workers who demonstrate the combination of expert skills and personal qualities that are required to work successfully in the Home and Community Care field. These qualities are highly valued and acknowledged by our clients who continue to give us positive feedback our staff.

This month we would like to recognize Connie Hajiliassis , one of our Home Carers who has been working for Regent with a local council. After a career in childcare, Connie decided to focus her skill on the provision for care for the elderly. Home Care provides a vital service to support elderly people in their own homes. Carers like Connie assist with household chores but most importantly, “ care “ about their clients and provide some friendly social interaction. Connie has proved to be an energetic and thoughtful home carer who has been a role model in this field.

We would like to thank Connie for her commitment and recognize that the work she does makes a very positive difference to the quality of life of her elderly clients.

CONGRATULATIONS NAROD!!

Narod is a committed member of our team. She continuously supports her team through building morale and assisting to cover shifts whenever possible. She is always approachable and willing to assist with extra duties in the centre. This happens often and recently included Narod assisting some us with some contractors that were coming onto site later at night. She was more than willing to be the contact person and help them with any questions or concerns.

It is a pleasure having Narod not only in the team but also in the centre.

CONGRATULATIONS KAY!!

Regent Canberra are very proud to introduce Kay Thompson as the December Star Temp of the Month. Kay has been with AFP for 10 years and with Regent Recruitment for the last 2 years. Kay has been a saving grace for the Regent Canberra office assisting with training of new staff and helping out with replacement shifts where possible and we have always received outstanding feedback from AFP, her colleagues and the public about her exceptional customer service skills.

Thank you Kay, Regent Canberra absolutely appreciate your assistance and bubbly demeanour.

CONGRATULATIONS JOHN!!

Regent Geelong is proud to introduce November’s Star Temp of the Month: John Gibson.

John has been with Regent at Telstra’s Geelong Call centre since November 2006. He was nominated by his team leader as he consistently leads the team with his statistics, he is a great team player and is always willing to help out others. John is also an asset as he adds morale within the team with his jokes and has a great rapport with his team members and other people in the centre.

Well done John, and enjoy your bonus points!

CONGRATULATIONS HAYLEY!!

Regent Canberra is very proud to introduce October’s Star Temp of the Month: Hayley Briggs. Hayley was working with Canberra Connect in their call centre team before being transitioned across to Regent in November 2006, and we have consistently received exceptional feedback about her performance, with a nomination from every team leader at Canberra Connect!! Here are some of the commendations received:

“Hayley is ALWAYS helpful and has taken on everything that we have asked of her. She has a very calming and cheerful personality. She's a great team member and is well liked by everyone.”

Congratulations Hayley, a well deserved bonus to your rewards programme savings and thank you for doing Regent Canberra proud.

Jacqueline Evelyn has been nominated as our star temp. Jacqueline has been working with us since July 2006, during which time she has become part of the leadership team at our Telstra CNI site in Launceston. Jacqueline picked up her duties very quickly and is an extremely highly valued member the team. In recent times she has picked up additional tasks including induction and training of new staff along with assisting in the updating and preparation of a site manual. Jacqueline has demonstrated an outstanding ability to manage her normal duties whilst taking on extra tasks. Her Telstra manager on-site rates Jacqueline very highly.

Congratulations Jacqueline and thank you for all your efforts. Enjoy your bonus points.

Regent’s is proud to have a team of healthcare workers who demonstrate the combination of expert skills and personal qualities that are required to work successfully in the Home and Community Care field. These qualities are highly valued and acknowledged by our clients who continue to give us positive feedback on our staff.

This month we would like to single out one personal carer in particular. Her name is Amanda Cox. While continuing to carry out her assignment with the quality we would expect, she has repeatedly demonstrated her preparedness to be flexible and go the extra mile when it comes to caring for her clients.

This level of performance does not go unnoticed or unappreciated and makes her a very worthy candidate for Regent’s Star Temp of the month.

This month's star temp of the month is Jayde Firns, currently working at VicRoads.

Jayde has recently successfully completed the Pola Licence Testing Course. This is a complex 8 day training course and Jayde excelled at this, and has conducted herself in a very professional manner - with a maturity well beyond her years. Jayde is also a very contentious and willing worker, who is very popular amongst other staff members. Jayde has really excelled with Vic Roads since undertaking the role in March this year, and has shown that she has all the attributes for success in the future.

Well done, Jayde, and enjoy your well-deserved bonus points!!

Vicki Little may have only joined Regent recently, but what an impact she has made! Vicki started with Canberra Connect in their call centre team in July 2006, transitioned across to Regent in November 2006, and we have consistently received fantastic feedback about her performance, with 4 nominations for her this month!

"Vicki's name comes up most regularly in the team leaders' one-on-ones with the other staff who make comments such as 'Vicki is always dependable', 'good at her job', can be relied upon to assist with the right answer', 'is always good for a laugh when you need a lift'. And from the Team Leaders - 'Vicki always assists with extra shifts or extended hours or in an emergency - in fact whenever we need someone at short notice, Vicki always puts her hand up to help'. She's a great team member and is well liked by everyone."

Congratulations Vicki, a well deserved bonus to your rewards programme savings and thank you for doing Regent Canberra proud.

Teresa Swierc in our Launceston office should be recognised for promoting the Telstra values on a daily basis. It is always nice to walk through the door the see her smiling face. As she is the first point of contact for our visitors and customers to the centre, she should be congratulated for promoting Telstra with a friendly attitude and professionalism. She goes about her work in a quiet and unassuming manner. Teresa is always ready to lend a hand or answer any question at the drop of a hat without being flustered or unapproachable.

It is a great honour to have Teresa as a part of our team.

Well done Teresa, and enjoy your bonus points!

Leigh Mammi has been contracting to Sony since Sept 2006, during which time she has become an integral part of the team. She has demonstrated an ability to manage a complicated and demanding administrative position whilst showing commitment to completing over and above tasks which is appreciated by both Sony and it's customers. Leigh has been a reliable resource for Regent and Sony, maintaining a good attendance record, performing her duties and responding to feedback as though it were a full time permanent position.

Well done Leigh, and enjoy your deserved bonus points!

“Joan Anne-Cornette is a great team player and always responds to any query. Her flexibility and willingness to assist others is always recognised as well as Joan being one of the highest call takers in her team. It is a great pleasure to have her in my team”

- Vikki Nousias Team Manager Delivery Management, Telstra Glen Waverley.

Congratulations Joan, and we hope you enjoy your bonus reward points.

Introducing Victoria Walters as Regent’s Star Temp of the Month for February! Victoria has played an integral part in the smooth running of our Adelaide healthcare division. As well as completing her regular roster as a Home Carer she has gone beyond the call of duty many times, making herself available when unforeseeable circumstances have arisen such as absences, emergencies and additional client requests. Victoria understands the importance that a Home Carer plays within the community and how many less fortunate people have come to rely on her. Victoria is always willing to help no matter how big or small the job may be and maintains her usual cheer and enthusiasm for every job. Regent as well as our Adelaide clients are grateful for this.

Congratulations Victoria, and we hope you enjoy your bonus reward points.

This month's Star Temp. is Ravi Kurukulasuriya from VicRoad's Customer Service Centre in Oakleigh South.

This is what Ravi's Manager had to say about him:

"Ravi has shown himself capable of confidently and competently dealing with all the different situations we face, acting diplomatically to calm irate customers down, carrying a professional demeanour whilst being very approachable. A popular member of staff, he has proactively learnt new skills to ensure that in a very short time he was capable of assisting in many roles.''

Well done Ravi, and enjoy your bonus points!!

This month's star temp is Lisa Beauglehall from Telstra's Geelong Call Centre, here are some of things that her Team Manager had to say about her:

Lisa has shown continued improvement since her commencement 27/03/06. The key improvements/qualities shown include:

• Always willing to assist no matter what the task.
• Call Quality 97% and above since commencement of service.
• Excellent results every month including 98% average adherence to schedule.
• Met her $ goal since commencement and exceeded this.
• Sick leave has been at a bare minimum of .86% on average.
• Extremely professional attitude and clear tone when speaking with customers.
• Very empathetic to those more unsettled/upset customers with the rare ability to calm and subdue the more difficult situations.

Overall Lisa has an excellent work attitude/ethic and it is an absolute pleasure to have a such professional consultant working with me.

Well done Lisa! Keep up the good work and enjoy your bonus points!

Annette Fanning has been working with the Moonee Valley Council as a home carer since October 2005. In this time Annette has been a dedicated and loyal home carer in an industry that is rapidly growing and changing. Annette has so much enthusiasm for her clients and has now taken on an ongoing roster within the Moonee Valley Council. Annette has been chosen as Regent's Star Temp of the month for her continuous commitment, reliability and hard work. We have received many compliments from Annette's clients as well as Moonee Valley Council themselves as Moonee Valley Council now regards Annette "as one of their own!"

Congratulations Annette and we hope to see you remain with Regent for many years to come. Enjoy your bonus points!

John Miles, based at Telstra's call centre at King's Meadows, Tasmania, has recently been taking on a number of extra duties, over and above those expected. The area that he has been working in for the past 3.5 years has been under going a restructure. He has been training all of the new staff that are going to be working within this area. John has displayed an extremely professional and positive attitude throughout the training and all of the trainees have been coming out of the training job ready. John has proved to be an extremely valuable member of our team.

Congratulations John, and enjoy your points!

Megan started working with Regent Recruitment in August 2004 when she joined the VicRoads rural call centre located in Ballarat. In November 2005 Megan moved to Melbourne and was transferred to the call centre located in Kew. While working at VicRoads Megan has demonstrated very good adherence to schedule, and recently has improved her overall performance meeting and exceeding most of the call centre requirements. She is able to assist customers with complex transactions and is able to help her colleagues when questions arise from time to time.

Megan, thank you for your loyalty and keep up the good work!

Thanks for all your efforts June - well done and keep up the good work!!

Amanda is an outstanding consultant and her continuous perfect scorecard indicates her dedication and focus to the job, she has the best team spirit and always willing to assist, often working extra hours at short notice ...............
Amanda is a worthy of employee of the month!

So well done Amanda, and thank you for all your efforts!

Thanks Dean - enjoy your bonus points this month!

Sheila has been chosen as star temp of the month for her ongoing commitment, reliability and hard work she has displayed during her time working through Regent. We receive many compliments from the elderly clients Sheila visits who praise her highly and have only positive feedback about her and her work.

Congratulations Shelia and thank you for your hard work! Enjoy your bonus points.

Congratulations Diana and thank you for your hard work! Enjoy your bonus points.

Congratulations Dott, keep up the good work and enjoy your bonus points!